Grievance Redressal

1. Operator

FindMyNikah is a product and app operated by Hawa Enterprises, based in India. Users may submit a grievance about an account, profile, message, safety concern, payment, privacy request, or other service issue.

2. Grievance Redressal Team

Contact the Hawa Enterprises Grievance Redressal Team at grievance@findmynikah.com. Include your registered email, a description of the issue, relevant transaction or account details, and the outcome you are seeking. Please do not send passwords or one-time codes.

This contact channel is monitored for Hawa Enterprises. If your complaint concerns personal information or account deletion, please identify that in the email subject so it can be routed to the appropriate team.

3. Handling timeline

For complaints covered by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended, we will acknowledge the complaint within 24 hours and resolve it within 7 days of receipt, subject to the applicable rule and any legally permitted extension or exception.

We may contact you for more details. Urgent safety matters are prioritized. A payment dispute or refund request may also be sent to support@findmynikah.com.

4. Escalation

If you are dissatisfied with the response, reply to the grievance email and explain why you believe the matter remains unresolved. Any further statutory escalation rights that apply to your complaint are unaffected.