Privacy Policy
Last updated: October 13, 2026
1. Who we are
FindMyNikah is a product and app operated by Hawa Enterprises("we", "us", or "our"). Seller location: India. This policy describes how we handle information when you use FindMyNikah. For privacy questions, email privacy@findmynikah.com. For grievances, contact the Hawa Enterprises Grievance Redressal Team at grievance@findmynikah.com.
We handle personal information under the laws that apply to our service and the locations where users and service providers operate. This policy is not a promise that every legal regime or statutory provision is already in force or applies to every user.
2. Information we collect
- Account and contact details: email, phone number, username, and account credentials.
- Profile information: name, age or date of birth, gender, location, photos, education, work, family details, interests, and partner preferences.
- Religious and sensitive profile details: information you choose to provide about faith, practice, and preferences.
- Verification information: LinkedIn profile URLs and, when you choose identity verification, submitted identity or selfie images and review results.
- Service activity: profile views, matches, proposals, messages, reports, blocks, and support requests.
- Payment and subscription information: plan, amount, order and transaction references, payment status, and subscription history. Payment credentials are entered on Cashfree's hosted payment page.
- Device and technical information: IP address and request logs, browser or device information, authentication data, and push-notification device tokens.
Some profile fields are optional. Information needed to create an account, provide a feature, or complete a verification is identified in the relevant flow.
3. How we use information
- Create and secure your account, authenticate sign-ins, and provide customer support.
- Show your profile according to your visibility settings and provide matching, proposals, and messaging.
- Review identity submissions and address reports, abuse, fraud, and safety concerns.
- Send account notices, one-time codes, service messages, and push notifications you enable.
- Process subscriptions, payments, cancellations, refunds, and related support.
- Maintain, troubleshoot, protect, and improve the service and meet legal obligations.
4. AI features
When you use an AI-assisted feature, relevant profile information and the feature prompt may be sent to the AI model provider configured for that feature. The provider can vary by feature or configuration. Our internal usage records can include the feature, an account association, usage totals, and a prompt or response excerpt of up to 200 characters for operations and troubleshooting.
Do not include information in a prompt that you do not want processed by the feature and its configured provider. AI suggestions are informational and may be incomplete or inaccurate.
5. When information is shared
We do not sell personal information. We share it with service providers that help operate FindMyNikah, with other users as directed by your profile and interactions, and when reasonably necessary for safety, legal process, or a business transfer. Providers process information for the services they supply and under their own terms and privacy notices.
| Provider or recipient | Purpose and information |
|---|---|
| Cashfree Payments | Hosted payment and subscription processing; contact, plan, amount, transaction reference, and payment status. Cashfree handles payment credentials submitted on its page. |
| Oracle Cloud Infrastructure | Cloud infrastructure and object storage, including profile photos and verification uploads. |
| Brevo and MSG91 | Email notices and one-time codes (email address); SMS one-time codes (phone number). |
| Configured AI model provider | AI-assisted features; relevant profile information and prompts for the feature you use. |
| Firebase Cloud Messaging / Apple push services | Delivery of push notifications to registered devices; device token and notification payload. |
| Bugsnag | Production error diagnostics; technical event information needed to diagnose failures. |
| Other users | Profile information and messages you choose to make available through the service. |
6. Storage, retention, and deletion
We retain information while your account is active and as needed to provide the service, resolve disputes, keep records, protect users, and meet legal obligations. Retention can differ by data type and provider.
- Account deletion: login is disabled when a deletion request is made. A 30-day grace period follows, during which you may contact support to restore the account. After that period, profile content, photos, messages, and related service data are removed through the deletion process.
- Contact details after deletion: email and other account identifiers may remain on a restricted deletion record for the configured retention period. The backend default is 365 days from the deletion request; the setting can be changed between 30 and 1,460 days. Personal identifiers are then scrubbed.
- Payment records: transaction and accounting records may be retained for the period needed for financial, legal, and dispute-resolution purposes and may remain associated with a non-profile deletion record.
- Identity documents: reviewed verification documents are scheduled for deletion 30 days after review, rather than immediately after the decision.
You can start account deletion in the app, use our online deletion flow, or read the Data Deletion Policy.
7. Cookies and browser storage
The website uses an authentication cookie and browser storage for sign-in, session, one-time-code, and daily profile-view features. The main website currently does not load Google Tag Manager, Meta Pixel, or advertising analytics code. See our Cookie Policy for the specific browser storage details. Cashfree may use its own technologies on its hosted payment page.
8. International processing and security
Our service providers may process information in the regions where they or their infrastructure operate. The server location can depend on deployment and provider configuration; we do not promise that all information is stored only in India.
We use administrative, technical, and organizational safeguards intended to protect information. No online service or transmission method can be guaranteed to be completely secure. Access is limited to people and systems that need it to operate or support the service.
9. Your choices and requests
You can update many profile details and visibility choices in your account, control notification permissions through your device, and request access, correction, or deletion by contacting us. We will handle requests under the laws that apply and may need to retain some records for permitted purposes.
Email privacy@findmynikah.com or grievance@findmynikah.com. For account deletion, use the self-service options above.
10. Children
FindMyNikah is for people aged 18 or older. We do not knowingly permit minors to create accounts. If you believe a minor has provided information to us, contact grievance@findmynikah.com.
11. Changes and contact
We may revise this policy as the service or applicable requirements change. We will post the current version here and update the date above. Questions may be sent to privacy@findmynikah.com. FindMyNikah is operated by Hawa Enterprises.
