Refund & Cancellation Policy

1. Overview

We want you to be satisfied with your FindMyNikah experience. This policy outlines the terms for cancelling subscriptions and requesting refunds for paid services, in accordance with the Consumer Protection Act, 2019 and applicable rules thereunder.

2. Subscription Plans

FindMyNikah offers the following paid subscription plans:

• Premium — Monthly and annual billing
• Family Plan — Monthly and annual billing, covers up to 5 wards
• Nikah-Ready — Monthly billing with enhanced features

All prices are displayed in INR (Indian Rupees) at the time of purchase. Prices include all applicable taxes.

3. Cancellation

You may cancel your subscription at any time through your account settings under Billing. Cancellation takes effect at the end of your current billing cycle:

• Monthly plans — Access continues until the end of the current month
• Annual plans — Access continues until the end of the current billing year

After cancellation, your account reverts to the free tier. You retain access to all free features and your profile remains visible.

Family Plan wards: When the primary subscriber cancels, wards retain premium access until the end of the current billing cycle, after which they revert to the free tier.

4. Refund Eligibility

Refunds may be issued under the following circumstances, as per the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020:

• Duplicate charge: If you were accidentally charged twice for the same subscription
• Technical issue: If a technical problem prevented you from using a paid feature you purchased
• Accidental purchase: If you subscribed by mistake and request a refund within 48 hours
• Service not as described: If the service materially differs from what was described at the time of purchase

5. Refund Process

To request a refund, contact us at support@findmynikah.com with the following information:

• Your registered email address
• Date of purchase
• Reason for refund request

We will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10-14 business days.

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions used for more than 7 days
• Services cancelled after the billing cycle has begun (unless within 48 hours of initial purchase)
• Accounts terminated for violation of our Terms of Service

We reserve the right to issue refunds on a case-by-case basis at our sole discretion.

7. Payment Processing

All payments on our website are processed securely through Razorpay. We do not store your credit card details. Razorpay supports UPI, credit/debit cards, net banking, and wallets.

In-app purchases (Apple App Store / Google Play Store): If you purchased a subscription through the Apple App Store or Google Play Store, billing and refunds are handled by the respective platform in accordance with their own refund policies. Please contact Apple Support or Google Play Support directly for in-app purchase refund requests.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact

For refund or cancellation requests, contact us at support@findmynikah.com.

For unresolved grievances, contact our Grievance Officer at grievance@findmynikah.com.